Terms & Conditions

Returns policy

You will be issued with a receipt on purchasing or delivery of your items.

Please retain this receipt for your records and make sure that all goods have been received and in good condition before signing for them.

If you are not completely satisfied with your goods, returns can be requested within 14 days of ordering either over the phone by calling 01535 611222 or in person at our showroom in Keighley.

Please quote your invoice number. Only goods that are faulty or damaged on receipt can be refunded.

Orders returned due to over ordering or a change of mind must be returned to our showroom otherwise there will be a collection fee, which is the same as the delivery fee paid and a 15% restocking charge will apply.

We cannot refund original delivery fees or timber that have been cut to size or made to a certain specification unless it is faulty.

All goods must be returned in the condition which they were received in complete with original packaging, labeling and paperwork.


We are now open for collection as usual, but please maintain the social distancing guidelines that apply around the store.

Our operating times are

Mon – Thurs  7.30 am – 5.00 pm , Fri 7.30 am - 4.30 pm and Saturday 8.00 am - 12.00 pm.

Closed Sunday.